Frequently Asked Questions

F. A. Q.

  • Q. How do I create a booking through FLB Resorts?

    A. You can book your room in just 3 clicks through our website www.FLBresorts.com or by calling us on our Customer Helpline number – +91 9999558007

  • Q. What are the valid ID Proofs that I should carry?

    A. You need to carry a valid government issued address ID proof with photo with address not in the same city as the hotel. Some of the valid id proofs are:

    1. Driving License
    2. Voter ID Card
    3. Passport

     

    Note : PAN Cards are NOT Valid as ID Proofs

  • Q. What are the standard check-in and check-out timings?

    A. Our standard check-in time is 12 noon and check-out time is 10 am. Early check-in and late check-out both are subject to room availability at the hotel.

  • Q. How do I cancel my booking?

    A. You can also cancel your booking by calling on our guest support helpline from your registered mobile phone. All cancellations will be subject to cancellation policy, which you can check by clicking here.

  • Q. Can I cancel a part of my booking?

    A. You can modify your booking by cancelling a part of it prior to check-in by calling our guest support helpline. Part cancellations will be subject to cancellation charges as per policy. Check our policy here

  • Q. What are the cancellation policies in FLB Resorts?

    A. You can check the cancellation policy of FLB Resorts here

  • Q. What would happen if I do not cancel my pre-paid booking and do not show up for my booking?

    A. We would be disappointed to know that you couldn’t make it this time to FLB Resorts. The cancellation charges as per the policy will be applicable. You can check the same here

  • Q. How much time does it take to refund the amount after cancellation of booking?

    A. We hate to make you wait and that’s why after the successful processing of a refund, it takes 6-12 working days for the amount to get credited to your bank account or payment merchant account. It solely depends on the bank/merchant and unfortunately FLB resorts does not have much control after processing the refund.